HostGator Ticket Reply Times For Various Issues

Most of the Hostgator tickets will be answered on the same day, usually within few hours. They will answer the tickets in the order they receive. you should have patients in order to have good response.

Here are the wait times for various issues. These timings are are just for reference and not guaranteed

Up to 24 hours
* SSL order and install
* OS reloads

24 to 72 hours
* Cancellations
* Dedicated Orders
* DNS - name server propagation
* Email - Black List issues
* Security - Copyright and abuse complaints

More than 72 hours
* Site Content Migrations
* Transfers - Domain registration
* Refunds (must cancel first)

For complicated problems they will take more extra time to investigate and solve the issue.