Here are the wait times for various issues. These timings are are just for reference and not guaranteed
Up to 24 hours
* SSL order and install
* OS reloads
24 to 72 hours
* Cancellations
* Dedicated Orders
* DNS - name server propagation
* Email - Black List issues
* Security - Copyright and abuse complaints
More than 72 hours
* Site Content Migrations
* Transfers - Domain registration
* Refunds (must cancel first)
For complicated problems they will take more extra time to investigate and solve the issue.
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